Terms and conditions
- Contract procedure, booking
1.1 The contract between Wanderest and the client (hereinafter referred to as Parties, separately as Organiser and Participant) will be considered valid after the Participant has booked a service provided by the Organiser and the Organiser has confirmed the booking.
1.2 The Organiser will confirm the booking within a reasonable time period.
1.3 In cases where the Organiser has designated an advance payment after confirming the booking, the Participant is required to pay the sum of the advance payment determined by the Organiser within 7 calendar days from the submission of the advance payment requirement by the Organiser.
1.4 In cases where the Organiser has determined an advance payment, the sum of the advance payment will be equivalent to 100% of the value of the service, unless stated otherwise.
1.5 In cases where the Organiser has designated an advance payment but the Participant has not paid the required amount, the Organiser maintains the right to cancel the booking.
- Rights and obligations of the Parties
2.1 If the Participant wishes to cancel the booking, the Participant must notify the Organiser at the earliest opportunity. If the notification takes place within 24 hours of the designated beginning of the provision of the service and the Organiser has determined an advance payment to the Participant, the refund will be equivalent to 50% of the advance payment. In order to notify the Organiser, the Participant must contact the Organiser by e-mail firstname.lastname@example.org or by phone at +372 5805 6737.
2.2 If the Participant cancels a booking with no advance payment less than 24 hours of the designated beginning of the provision of the service or does not arrive at the designated time, the Participant is required to pay 50% of the value of the service within the payment term determined by the Organiser.
2.3 The time of the service can be changed by agreement of the Parties. In cases where the time has already been changed by request of the Participant, and in the case of cancellation of the new booking, the refund will be equivalent of 50% of the value of the advance payment regardless of the notification time.
2.4 The Participant is obligated to follow the orders and instructions of the Organiser during the service, including orders ensuring the safety of the Participant and preservation of the environment.
2.5 The Participant is obligated to treat the equipment provided by the Organiser in a careful and economical manner.
2.6 The Participant is obligated to make sure that their health status enables them to participate in the service provided by the Organiser and has informed the Organiser of all and any factors that may affect and restrain their health, such as allergies, diseases, etc.
2.7 The Organiser maintains the right to stop providing the service if the Participant is visibly under the influence of drugs or alcohol, refuses to follow orders or instructions given by the Organiser, or acts in a disrespectful manner towards the Organisers or other Participants. In the cases mentioned above, no refunds will be assigned to the Participant who has infringed the obligations.
3.1 The services provided by the Organiser, as a rule, include walking around in nature, climbing and other outdoor activities. The Organiser has designed the provision of the service in a way which ensures the safety of the Participant and minimises any foreseeable risks. The Participant is obligated to apply caution to prevent any injuries (including slipping, falling, etc.).
3.2 The Organiser is not liable for injuries or damages to the Participant, excluding those arising from severe negligence or intent by the Organiser.
3.3 All damages to the Organiser arising from arbitrary activities by the Participant or their disregard of the information provided by the Organiser, including damaged equipment and claims filed against the Organiser related to the environment, must be replaced with an equivalent product or compensated with a monetary payment by the Participant.
4.1 In case of dissenting opinions, the Parties have the obligation of solving the problem through negotiations, primarily. Problems that cannot be solved through negotiations are subject to resolution in the Tartu County Court in accordance with legislation in force in the Republic of Estonia.
4.2 If any of the requirements are proven to be null and void or are not deemed to be part of the Contract, the rest of the Contract will remain valid. Null and void requirements will be applied according to law.
4.3 If any claims arise during the provision of the service, the Organiser must be notified immediately. If claims arise later, the Organiser must be notified at the first opportunity, but within 2 weeks from the end of the service. Claims that have not been filed within the time limit will be considered expired.
4.4 Any claims must be filed in writing by an e-mail at email@example.com .